Taking care of your quartz slabs

Quartz is really easy to scrub. It is advised that warm water and gentle detergent or consistency spray be used to clean the traditional quartz, such as “Dettol Anti-Bacterial Surface Cleaner” or “CIF cleaner”. In certain instances, the slab should appear like fresh with only using soap and water or a gentle detergent.

The “VIM” leather finish can also be used to appreciate the timeless elegance and unparalleled durability for years to come. When required, using a non-abrasive gentle soap with a non-scratch or fragile scrub pad. Afterwards, rinse well with soft, clean water and use a paper towel cloth to avoid any trace leftover.

Noble stone Surfaces are easy to clean and maintain. Our Quartz surfaces blend contemporary and classical luxury with longevity and strength. Quartz is very durable and has a high shock tolerance, rather like most other work surfaces widely used in the kitchen. This makes for the healthy use of hard kitchen equipment in the kitchen. Our Quartz surfaces are also very resistant to staining – wine, chocolate, vinegar, etc. would not compromise the beauty of our products.

General Maintenance

Noble Stone hard non-porous surfaces need very little cleaning – in particular, for general spills, we suggest using Dettol Anti-Bacterial Surface Cleaner or Cillit Bang Power Cleaner to simply scrub over the quartz surface for best performance. The use of warm water and gentle detergent in this manner is all that needs to be achieved. Designed in antibacterial defence helps deter general mould and bacteria such that it covers the whole surface – leaving you able to enjoy your kitchen without any concerns.

Durable Surfaces

Quartz is one of the best and most robust surfaces of work relative to other surfaces, but nothing is a chip-proof. Dropping things at the edges can create chips, so please be careful and keep this in mind when using your kitchen. We also may not encourage you to cut or cook food directly on the work surface – we advise you to take care of surfaces and use a cutting board to cover all surfaces.

Heat Resistance

Quartz is very heat-resistant relative to other widely used surfaces such as granite, marble and limestone. Temperatures can exceed 150°C easily, but keep in mind that like all stone materials, quartz can be affected by abrupt increases in temperature. Just to be safe, it is advised that you do not put hot pots and pans directly on the surface and should use a heating pad to avoid sudden temperature changes.

Stubborn Marks and Stains

Make sure you use the recommended product, such as Cif Original Cream, and spread it to the stain, clean with a non-metallic Scotch Brite Cloth. If there are especially greasy stains, you should use Q-Action. Lime scales can be extracted using household limescale removers or white vinegar.

Please Avoid

Do not expose your new Quartz Surfaces to products such as oven cleaners, bleachers, Comets, SOS, Soft Scrubs, Pumice products, polish removers, batteries, furniture strippers, tarnish or silver cleaners. Do not use wax, sprays or sealants as this can dull the work surface over time. Never scrub your work surfaces with any products containing Tricholorethane or Methylene Chloride. Also, you should not expose the surfaces to abrasive or heavy alkaline/acid or free radicals or oxidizers.

Follow these instructions to ensure that your new quartz surfaces will last for years to come, adding constant elegance to your kitchen or bathroom. If you have any concerns, please feel free to email us.

Noble Stone warrants to the residential owner/occupants of installed Noble Stone slab surfaces a 15 year warranty from the date of purchase by the original owner or installer, whichever is earlier. The quartz warranty covers any manufacturing defects. If any manufacturing defect occurs during the warranty period, we will repair or replace the defective Noble Stone slab. Customers are advised to read and understand the maintenance instructions of our stone.

How to obtain our 15-year warranty?

Noble Stone 15-year quartz warranty is available to anyone who has recently had a Noble Stone slab installed in their home or premises by approved fabricators and distributors, and is holding the fitter invoice. As long as you follow our guidelines, your warranty will be valid for 15 years after installation. To activate your 15-year warranty, please complete the form found below.

In order for the client to receive a compensation in the unlikely event of a manufacturing defect, the full price of the stone must have already been paid to the company, and a copy of the invoice must be provided.

All orders placed with Noble Stone shall be subject to these terms and conditions and shall refer to every written contract.

To secure your rights, please read all the terms and conditions before proceeding with any order or committing to approve any delivery, as you agree to be bound by these terms and conditions by proceeding with any order or contract with Noble Stone.

Please write or contact us if you are unsure about your rights, and ask for some clarification. Your rights are not affected by these terms and conditions.

The buyer agrees that they have inspected the products, the subject of the transaction and that after the customer or agent has signed a delivery note acknowledging the receipt of the goods, they agree that the goods, as delivered, were in good order and condition.

Upon inspection of the items on arrival, whether they are not in suitable condition (damaged, scratched or bowed), the customer should decline the delivery and contact Noble Stone via e-mail, and arrangements will be made for replacement at the time of delivery.

If delivery is approved and signed, Noble Stone will take into account that the goods have been inspected and are in a suitable state.

Noble Stone highly advises that the products supplied, to be presented to the end customer for acceptance prior to fabricating. Once cut or processed, the consumer acknowledged the good state of the products as they are and Noble stone will not be liable for any potential charges from either the customer (fabricator) or the end-user about pre-existing defects, batch, colour difference, scale, etc.

Samples are sold to customers and end-users as a colour and design reference, but samples differ from the finished product. Note batches range from 20mm and 30mm, as it is highly advised that there should be no joints between separate batches. If the customer needs a batch match from the previous order, this should be stated by e-mail before distribution, as Noble Stone would not assume any obligation if it is not told, subject to the batch already available.

The thickness of the items is nominal and can vary marginally. We’re trying to maintain this difference under +/-3mm. Any concerns with products above this number should be identified to us just before fabricating to ensure that you get a supply exchange. When fabricated, we cannot consider any demands from either the customer or the end-user.

According to the Noble Stone Terms of Sale and given within 30 days of the date of delivery, Noble Stone can only allow the return of any goods which are deemed not acceptable due to cracks, presented via e-mail, provided that the goods have not been processed or further affected in any manner whatsoever. Restocking charges can apply for returned goods.

Ownership of all items supplied will remain beyond Noble Stone until payment in full is obtained in cleared funds. Noble Stone may refuse to accept an order or deliver upon fulfilment of either of the following conditions:

– Consumer having an accrued balance not previously settled upon.
– Products not being in stock.